About

I won't toss research over the wall. That's somewhat useless to Design, very useless to Product, and entirely pointless to Engineering. And, it would kill my soul. (I don't want a dead soul!)

I will translate research findings into actionable (and buildable) design strategies and iterative deliveries.

I am a user experience strategist with a solid background in leading Product and Development teams in user centered design practices and using HCI principles to practical and timely design solutions.

I have a decade of experience doing usability research, analysis, interactions design, design project management, and long term system-design strategy. Most of this experience has been in healthcare enterprise domains (with some time served in government records and process management).

Enterprise – the trickier the better – is definitely "my jam." To produce interactions that translate an enterprise system’s complexity into simple interfaces:

I lead discovery user research.

I convert the findings into design strategies that align to the business outcome goals, and shape the vision to fit user needs, while accounting for scope; i.e., the realities of resources, time, and tech available for the project.

I get really pedantic about information architecture, and the interplay between system paradigms, content, and context.

I partner with business leads, stakeholders, developers, designers and especially users early and often.

I describe myself as tactical. I won't lead a team that works only to wave my arms at Product and Engineering and complain that what they are doing isn't what's ideal for the user. My work (and my team's work) only matters at all if it helps Product and Engineering do what they know they need to do for the user (and the business) in the best way possible, with the resources and time available to do it. UX researchers and designers in ivory towers are useless to an organization.